Services & Support

Place an Order

Need to place on order?  Call, fax or email us below!

Phone: 1-972-874-4949
Fax: 1-972-874-4945

Email: Debra Thomas / Customer Service Manager or


Request a Quote

Need a quotation or have product questions on our Industrial products?  Give us a call, we’re happy to help!


Email: David Grey / Director of Sales       

Direct: 972-874-4903

Debra Thomas / Customer Service Manager or


Technical Support

Having a problem with your system?

Call us at 972-874-4949 from 8:00 am to 5:00pm CST and ask for Technical Support or email us at  One of our technical service personnel will be happy to assist you.

For Urgent After-Hours Service, please contact 214-502-8800

Urgent After-Hours Service are intended for emergencies before 8:00 am and after 5:00 pm US Central Time


User Manuals and Communication Protocols

T257P, 3U Rack Mount or other ThermoTek chiller

Do you own a ThermoTek chiller and require access to a User Manual or Communication Protocol?  

Please call or email us below and please include the Serial Number on the back of your chiller.  We’ll be happy to email you a copy of your manual or communication protocol!

Phone: 1-972-874-4903 

Email: David Grey / Director of Sales

Debra Thomas / Customer Service Manager or